It is through feedback that we develop. Behaviours and skills that need honing, changing, learning, acquiring, mastering – if we are unaware, we cannot make the necessary adjustments. Not everyone welcomes feedback – particularly if it is negative and /or unsolicited. In those instances, it puts the recipient on the back foot and they may well become defensive. So, if you want your words to be effective and ultimately bring about change, it is worth taking the time to reflect on your ability to influence through delivering feedback. This article (also on the resources page) may be of use to you: Giving and Receiving Feedback.
Having been receptive to feedback, either positive or negative, take time to note what you have learnt from it and how you can use it to positive effect. The Feedback Matrix worksheet from Mind Tools can act as a prompt
